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What To Do When You're In a Fender-Bender

Step-by-step instructions from Women-Drivers.com.

by Autobytel Staff
October 10, 2009

It can be hard to think clearly after the shock of a fender-bender, so Women-Drivers.com, with safety and insurance partner Insurance.com, offer this protocol for the immediate moments after an accident and recommend that you carry this tip sheet with you in your vehicle. Even the safest and most careful drivers can be victims of an accident, so it is important to be prepared, no matter how clean your driving record is. Anne Fleming, Car Buying Advocate and President of Women-Drivers.com invites you to follow these safety steps for what you need to do once the dust settles from a fender-bender:

If it is appropriate and safe to do so, move your vehicle out of the way so other cars can pass. However, do not leave the scene of the accident. Call 911 immediately for medical assistance if anyone is injured and ask for a police officer to come and take a report.

Do not panic or become upset. If you have young children in the car, they will take their lead from you. Insurance companies advise that you should never admit fault at the accident. Be sure that you are polite and calm to everyone involved, including the police officers. Also make sure to get the officer’s name, district and police report number.

Exchange contact information with others involved in the accident, getting important details like full name, address, phone number & insurance carrier. Almost 15% of all accidents are caused by uninsured drivers according to Insurance.com, so ask to see a current insurance ID card. Also, be sure to write down the year, make, model and license plate number for each vehicle involved. If there are any witnesses involved, gather their contact information as well. It is a good idea to keep a small notebook in your vehicle for this reason.

With your cell phone or a disposable camera, take multiple photos of the accident scene and the damage to your car. If you observed the driver talking or texting before the accident, tell your claim adjuster and the police. Texting while driving is illegal in 14 states – and an additional 10 states prohibit texting by new drivers.

A driver may offer to settle with you in cash to avoid increased insurance rates. On average, insurance rates increase 20% or more after the first accident, according to Insurance.com. But there’s no guarantee the other driver will pay you, so let your insurer handle the details.

Remember to always have the following items accessible in your car. In the case of an accident or fender bender, they will make the process smoother for all parties involved: 1. Your insurance ID card 2. Your vehicle’s registration card 3. A list of emergency contacts (spouse, partner, parents, close friends) 4. A medical card listing any allergies, medications or special conditions 5. Pen and a small notebook 6. Flares and a flashlight 7. First-aid kit 8. Disposable or digital camera (if your cell phone does not have one)

_____ Women-Drivers.com LLC connects women and families to Certified Women-Drivers Friendly™ car dealers. The site allows consumers to rate their Purchase, Browse and Service experience at dealerships nationwide. The company markets Women Satisfaction Index™ (WSI) reports to the industry showing what women really experience when visiting dealers. These analytics provides insights for dealerships to convert more browsers to buyers as well as pathways to educate and improve the customer experience.


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