After 75,000 owners of new cars and light trucks in the United States were surveyed in the first quarter of 2012 to determine the winners of the AutoPacific & Autobytel 2012 Vehicle Satisfaction Awards (VSA), the 2012 Mercedes-Benz S-Class is awarded the title of America’s highest-rated Premium Luxury Car. Based solely on owner input and the resulting measure of owner satisfaction demonstrated, the AutoPacific & Autobytel VSA very different from other automotive awards primarily concentrating on reliability, quality, or subjective journalist evaluations to the exclusion of how satisfied actual owners are with their vehicles.
The Mercedes-Benz S-Class, one of the finest automobiles in the world, stands triumphant in the category over such models as Porsche's Panamera and Jaguar's XJ. Aside from being the car by which all others in the class are measured, owner' of the S-Class frequently cite performance, comfort, safety and style among the attributes they most admire in the top-rated premium luxury car.
The awarding of the VSA is based specifically upon the experiences of people who actually bought the cars. AutoPacific & Autobytel’s Vehicle Satisfaction Award is a significantly more accurate measurement of how satisfied new car and light truck buyers are with their recently purchased vehicles--because overall vehicle satisfaction is in fact derived from actual ownership experiences.