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2020 Mercedes-Benz GLE350 Recalls

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Mercedes-Benz GLE350 2020

2020 MERCEDES-BENZ GLE350

Report Date:
July 02, 2021
Campaign Number:
21V509000
Component:
EXTERIOR LIGHTING:HEADLIGHTS

Summary:
Mercedes-Benz LLC (MBUSA) is recalling certain 2018-2020 C300, 2019-2020 A220, AMG C43, AMG C63, 2020 GLE580, GLB250, 2020-2021 GLE450, GLE350, 2021 AMG GLE63, and AMG GLE53 vehicles. The LED headlights may have been incorrectly adjusted during a vehicle repair. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."

Consequence Summary:
Incorrectly adjusted headlights may reduce visibility, increasing the risk of a crash.

Corrective Summary:
Dealers will replace the LED headlights, free of charge. Interim letters notifying owners of the safety risk were mailed August 13, 2021. A second notice will be sent once the remedy is available. Owners may contact MBUSA customer service at 1-800-367-6372.

2020 MERCEDES-BENZ GLE350

Report Date:
May 14, 2021
Campaign Number:
21V354000
Component:
ELECTRICAL SYSTEM:SOFTWARE

Summary:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Consequence Summary:
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.

Corrective Summary:
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA's number for this recall is 2021050012.

2020 MERCEDES-BENZ GLE350

Report Date:
April 23, 2021
Campaign Number:
21V288000
Component:
EQUIPMENT:APPLIANCE:AIR CONDITIONER

Summary:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 AMG GLE 53, 2020 GLE350, GLE450, GLE580, GLS450, and GLS580 vehicles. The air conditioner drain hoses may have been incorrectly installed, causing water to drain into the passenger compartment.

Consequence Summary:
Water intrusion into the driver and passenger side foot wells may cause corrosion and/or short circuits to electrical components, increasing the risk of fire. In addition, the emergency call (eCall) feature may be disabled and the doors may not unlock, increasing the risk of injury. Also, the engine may not start or may enter a limp-home mode, increasing the risk of a crash.

Corrective Summary:
Dealers will inspect and correct the air conditioner drain hoses, as necessary, free of charge. Owner notification letters were mailed June 4, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021040024.

2020 MERCEDES-BENZ GLE350

Report Date:
February 12, 2021
Campaign Number:
21V071000
Component:
ELECTRONIC STABILITY CONTROL:CONTROL MODULE:SOFTWARE

Summary:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2021 GLE450, GLE350, and 2020 GLS450, GLE580, GLS580 vehicles. During certain evasive driving maneuvers, the Electronic Stability Program (ESP) software may apply torque to one of the front wheels, pulling the vehicle to one side. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control Systems."

Consequence Summary:
If the vehicle unexpectedly pulls to one side during an evasive maneuver, it can increase the risk of a crash.

Corrective Summary:
MBUSA will notify owners, and dealers will update the ESP software, free of charge. The recall began March 31, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030004.

2020 MERCEDES-BENZ GLE350

Report Date:
February 05, 2021
Campaign Number:
21V056000
Component:
EXTERIOR LIGHTING:BACK UP LIGHTS

Summary:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020 GLE350 and GLE450 vehicles. The lighting control unit may malfunction and cause the left exterior reverse light to remain illuminated after the transmission is shifted into a different gear. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."

Consequence Summary:
If the reverse light remains illuminated in a gear other than reverse, it may cause confusion about the driver's intention to other motorists, and increase the risk of a crash.

Corrective Summary:
MBUSA will notify owners, and dealers will replace the lighting control unit, free of charge. Owners were notified of the safety risk with an interim letter mailed on March 24, 2021. A second letter will be sent once the remedy is available in November 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

2020 MERCEDES-BENZ GLE350

Report Date:
February 05, 2021
Campaign Number:
21V057000
Component:
STRUCTURE:INTERIOR PANELS:DASHBOARD

Summary:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020 GLS 450, GLE 350, GLE 450, and 2021 AMG GLE53 vehicles. The dashboard surface may not be properly secured to the base material.

Consequence Summary:
In the event of a crash where the passenger air bag deploys, an unsecured dashboard could impair the inflation of the passenger air bag, increasing the risk of injury.

Corrective Summary:
MBUSA will notify owners, and dealers will replace the dashboard, free of charge. The recall began April 16, 2021. Owners may contact MBUSA customer serviced at 1-800-367-6372. MBUSA's number for this recall is 2021030003.

2020 MERCEDES-BENZ GLE350

Report Date:
February 05, 2021
Campaign Number:
21V058000
Component:
ELECTRICAL SYSTEM:SOFTWARE

Summary:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Consequence Summary:
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Corrective Summary:
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

2020 MERCEDES-BENZ GLE350

Report Date:
October 30, 2020
Campaign Number:
20V671000
Component:
SEAT BELTS: REAR/OTHER:BUCKLE ASSEMBLY

Summary:
Mercedes-Benz AG USA, LLC. (MBUSA) is recalling certain 2021 AMG GLE53, AMG GLE63, 2020 GLE580, 2020-2021 GLE350 and GLE450 vehicles with 5 passenger seating. While buckling the seat belt, the middle seat belt buckle could be pushed down into the gap below the seat cushion. If the buckle can't be retrieved, the buckle latch will be inoperable and unable to restrain an occupant.

Consequence Summary:
An unrestrained occupant has an increased risk of injury in the event of a crash.

Corrective Summary:
MBUSA will notify owners, and dealers will secure the middle seat belt buckle, free of charge. The recall began December 18, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020110005.

2020 MERCEDES-BENZ GLE350

Report Date:
October 09, 2020
Campaign Number:
20V626000
Component:
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR

Summary:
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE 350, GLE 450, GLE 580, GLS 450, GLS 580 vehicles equipped with an optional illuminated Mercedes-Benz star logo in the front grill. The star logo's electrical ground connection may not be installed properly, potentially affecting the function of other components that share the same ground connection, such as the power steering control unit, wiper motor, and/or the left headlight.

Consequence Summary:
If the power steering, wiper motor, or left headlight malfunction there could be an increased risk of a crash.

Corrective Summary:
MBUSA will notify owners, and dealers will relocate the ground connection, free of charge. The recall began November 13, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020100015/6.

2020 MERCEDES-BENZ GLE350

Report Date:
October 09, 2020
Campaign Number:
20V627000
Component:
POWER TRAIN:DRIVELINE:DRIVESHAFT

Summary:
Mercedes-Benz USA LLC. (MBUSA) is recalling certain 2020 GLE 350 vehicles. The connection of the locking ring between the front and rear part of the drive shaft might not have been installed correctly, possibly resulting in a loss of power transfer between the transfer case and the rear axle differential.

Consequence Summary:
If the transfer case disconnects from the rear axle differential the vehicle could stall, increasing the risk of a crash.

Corrective Summary:
The affected vehicles are still in dealer inventory, therefore no owners will be notified. Dealers will replace the drive shaft, free of charge. Both vehicles were repaired in December 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020100020.

2020 MERCEDES-BENZ GLE350

Report Date:
July 24, 2020
Campaign Number:
20V430000
Component:
SEATS

Summary:
Mercedes-Benz USA, LLC. (MBUSA) is recalling one 2020 GLE 350 vehicle. One of four bolts securing the driver's seat may not have been installed correctly and may fail.

Consequence Summary:
If a driver's seat fastener bolt fails, the seat may not be properly secured, increasing the risk of injury in a crash.

Corrective Summary:
MBUSA will notify the owner, and a dealer will inspect the driver's seat fastening bolts, tightening them as necessary, free of charge. The recall began August 31, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020080010.

2020 MERCEDES-BENZ GLE350

Report Date:
April 22, 2020
Campaign Number:
20V226000
Component:
ELECTRICAL SYSTEM:WIRING

Summary:
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE 350 and GLE 450 vehicles equipped with an electrically adjustable second-row seat. The wiring harness under the seat may become pinched during seat adjustment, possibly causing damage to the wires.

Consequence Summary:
Damaged wires may cause the rear side air bags to not deploy as intended. Additionally, the driver may not be warned if the second row right seat is not locked into place correctly after using the "Easy Entry" function. Either of these scenarios can increase the risk of injury in the event of a crash.

Corrective Summary:
MBUSA will notify owners, and dealers will inspect and reroute the wiring harness as necessary, and repair any wire damage, free of charge. The recall began June 4, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020050009.

2020 MERCEDES-BENZ GLE350

Report Date:
March 20, 2020
Campaign Number:
20V172000
Component:
STRUCTURE:FRAME AND MEMBERS

Summary:
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350, GLE450 AND GLS450 vehicles. The seams on the rear crossmember may have been insufficiently welded. This may allow cracks to form when towing, possibly causing the rear crossmember to detach from the vehicle.

Consequence Summary:
If the rear crossmember detaches from the vehicle, it can become a road hazard and increase the risk of a crash.

Corrective Summary:
MBUSA will notify owners, and dealers will replace the rear crossmember, free of charge. The recall began July 17, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020060013.

2020 MERCEDES-BENZ GLE350

Report Date:
February 14, 2020
Campaign Number:
20V089000
Component:
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Summary:
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 CLA250, CLA250 4MATIC and CLA35 AMG 4MATIC, 2020-2021 GLE350, GLE350 4MATIC, GLE450 4MATIC, GLS450 4MATIC and GLS580 4MATIC and 2021 GLE53 AMG Coupe, GLE63S AMG 4MATIC, GLS63 AMG 4MATIC and Maybach GLS600 4MATIC vehicles. The instrument cluster software may deactivate the illumination of certain interior switches (switch bar, overhead control unit, steering wheel) if the hazard lights are turned on and the ignition switch is in the 'off' position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."

Consequence Summary:
If the interior switches are not illuminated, they may be more difficult to find and operate, increasing the risk of a crash.

Corrective Summary:
MBUSA will notify owners, and dealers will update the instrument cluster software, free of charge. The recall began March 31, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020030019.

2020 MERCEDES-BENZ GLE350

Report Date:
October 04, 2019
Campaign Number:
19V709000
Component:
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS

Summary:
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350, GLE350 4MATIC, GLE450 4MATIC, GLS450 4MATIC, and GLS580 4MATIC vehicles. The rear door window trim may detach.

Consequence Summary:
The detached trim can become a road hazard, increasing the risk of a crash.

Corrective Summary:
MBUSA will notify owners, and dealers will inspect and fasten the rear door window trim, as necessary, free of charge. The recall began November 8, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019100011.

2020 MERCEDES-BENZ GLE350

Report Date:
September 09, 2019
Campaign Number:
19V648000
Component:
EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Summary:
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE 350 4MATIC and GLE 450 4MATIC vehicles. The owner's manuals do not include information regarding the adjustment of the head restraints of the third row seats. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202a, "Head Restraints."

Consequence Summary:
Improperly adjusted head restraints increase the risk of injury to the third row seat passengers in the event of a crash.

Corrective Summary:
MBUSA will notify owners, and dealer's will provide a supplementary owner's manual booklet with the necessary information, free of charge. The recall began November 22, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019090005.

2020 MERCEDES-BENZ GLE350

Report Date:
August 12, 2019
Campaign Number:
19V587000
Component:
EQUIPMENT:APPLIANCE:AIR CONDITIONER

Summary:
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350, GLE350 4MATIC, GLS450 4MATIC, and GLE450 4MATIC vehicles. The air conditioner drain hoses may have been incorrectly installed, causing water to drain from the air conditioner into the passenger compartment.

Consequence Summary:
If a significant volume of water enters the driver and passenger side foot wells, it might cause corrosion and/or short circuits to the electrical components in the area, increasing the risk of fire. In addition, the emergency call (eCall) feature may be disabled; the vehicle may not be able to be unlocked and/or started; and the engine limp-home mode might be activated during driving. These features increase the risk of an injury or crash.

Corrective Summary:
MBUSA will notify owners, and dealers will inspect and correct the air conditioner drain hoses, as necessary, free of charge. The recall began September 6, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019080005.

2020 MERCEDES-BENZ GLE350

Report Date:
August 02, 2019
Campaign Number:
19V572000
Component:
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP

Summary:
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350 4MATIC and GLE450 4MATIC vehicles. The connection between the fuel filler pipe and the fuel tank may have been improperly welded, allowing a fuel leak.

Consequence Summary:
A fuel leak in the presence of an ignition source increases the risk of a fire.

Corrective Summary:
MBUSA will notify owners, and dealers will replace the fuel tank, free of charge. The recall began October 18, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019090001.

2020 MERCEDES-BENZ GLE350

Report Date:
July 19, 2019
Campaign Number:
19V540000
Component:
FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: RADAR

Summary:
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019 C300 Cabrio, C300A Cabrio 4MATIC, C300 Coupe, C300 Coupe 4MATIC, C300, C300 4MATIC, C43 AMG Cabrio 4MATIC, C43 AMG Coupe 4MATIC, C43 AMG 4MATIC, C63 AMG Cabrio, C63S AMG Cabrio, C63 AMG Coupe, C63S AMG Coupe, C63 AMG, C63S AMG, CLS450, CLS450 4MATIC, CLS53 AMG 4MATIC, E300, E300 4MATIC, E450 Cabrio, E450 Cabrio 4MATIC, E450 Coupe, E450 Coupe 4MATIC, E450 Wagon 4MATIC, E450 4MATIC, E53 AMG Cabrio 4MATIC, E53 AMG Coupe 4MATIC, E53 AMG 4MATIC, E63S AMG 4MATIC, E63S AMG Wagon 4MATIC, S450, S450 4MATIC, S560 Cabrio, S560 Coupe 4MATIC, S560, S560 4MATIC, S560 4MATIC Maybach, S63 AMG Cabrio 4MATIC, S63 AMG Coupe 4MATIC, S63 AMG 4MATIC, S65 AMG Cabrio, S65 AMG, and AMG GT53 Coupe 4MATIC vehicles, and 2020 GLC300 Coupe 4MATIC, GLE350 4MATIC, and GLE450 4MATIC vehicles equipped with the Driver Assistance Package. A software error in the radar sensor control unit may impair the functionality of the Active Brake Assist.

Consequence Summary:
An impaired Active Brake Assist may not automatically apply partial or full braking as expected, increasing the risk of a crash.

Corrective Summary:
MBUSA will notify owners, and dealers will update the radar sensor control unit software, free of charge. The recall began September 13, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019080008.

2020 MERCEDES-BENZ GLE350

Report Date:
June 14, 2019
Campaign Number:
19V458000
Component:
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Summary:
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350 4Matic and GLE450 4Matic vehicles. In the event of a crash while the temperature in the passenger cabin is very high, the passenger frontal air bag deployment may be delayed or may not completely deploy.

Consequence Summary:
An air bag that does not deploy as intended can increase the risk of injury in the event of a crash.

Corrective Summary:
MBUSA has notified dealers. All affected vehicles are still within the manufacturer's control. Dealers will replace the passenger air bag module, free of charge. The recall began August 14, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019070011.

2020 MERCEDES-BENZ GLE350

Report Date:
June 14, 2019
Campaign Number:
19V459000
Component:
STRUCTURE

Summary:
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350 4Matic and GLE450 4Matic vehicles. A welding error during production may have resulted in a small hole in the floor, possibly allowing water to leak into the passenger cabin.

Consequence Summary:
Water in the passenger compartment may affect the vehicle's electrical systems, increasing the risk of a crash or injury.

Corrective Summary:
MBUSA will notify owners, and dealers will seal the affected area, free of charge. The recall began July 31, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019060007.