Help / FAQ

Frequently Asked Questions

How can Autobytel.com help me?

Autobytel.com provides research and tools to help you purchase your next new or used vehicle. By creating a free MyGarage® account, Autobytel can also help simplify vehicle ownership by sending service reminders and recall notices. MyGarage® also offers tools to help diagnose your vehicles problems, estimate repair cost, find local mechanics, track vehicle maintenance records and more.

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How can Autobytel.com help me do research for my next car purchase?

Autobytel.com provides information on both new and used vehicles. Autobytel.com is a single source to find professional vehicle reviews, consumer ratings, car buying tips, top 10 lists and more. Whether you're looking for information on a specific make and model, comparing several vehicles, or just browsing, our research section has the information and tools you need.

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How can you help me buy a new or used car?

• New Car Shopping

  Autobytel.com specializes in connecting you with automotive dealers who are willing to assist you with your vehicle purchase. At anytime, while researching your next car or simply browsing our site, click "Get Pricing" and complete our simple Purchase Request form to have a dealer in your area contact you to assist you with your purchase.

• Used Car Shopping

  If you are looking for a used vehicle, Autobytel.com offers tools to help you find a match for what you are looking for. Once you find the right vehicle, complete our simple Purchase Request form to have the dealer contact you with more details.

  Thousands of shoppers a day use our service to find their next used car.

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How can Autobytel.com save me money?

Helping you become a knowledgeable shopper is one way we help you save money. Our research section provides car buying guides, money saving tips, and financial calculators including lease vs. own comparisons. We also provide detail vehicle information including Manufacturer's Suggested Retail Pricing and Invoice Pricing. You can also save by using our dealer referral service. Simply, select the make, model, and options you're interested in and click "Get Pricing." We will send off your completed Purchase Request form to a dealer in your area who will be willing to assist you with your vehicle purchase. A local dealership will contact you to provide you with more details.

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Is your service free?

Our valuable research information, tools, and dealer referral services are free.

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Does submitting a Purchase Request obligate me to purchase or lease a vehicle?

No. Submitting a Purchase Request does not obligate you to purchase or lease a vehicle.

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Can I cancel a Purchase Request after it is submitted?

Yes. Our service depends on providing serious buyers to dealers. If your situation changes and you are no longer interested in being contacted by the referred dealer, please let us know by contacting customer service consumercare@autobytel.com. You may also cancel your Purchase Request by clicking on the “Cancel Request” button on the confirmation email you may receive from us confirming the submission of your Purchase Request. We'll forward the information on to the referred dealership and cancel your Purchase Request. However, given the promptness with which we process Purchase Requests, it is possible that you may still be contacted by a referred dealer before the dealer is notified of your request to cancel your Purchase Request.

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Can I submit a Purchase Request after I have visited a dealer?

Yes. Visiting a dealer prior to submitting a Purchase Request is no problem.

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How do you provide a positive experience for customers?

Providing a great shopping experience for customers is the core part of our service. We are always improving our website by adding features and tools. We attempt to survey each consumer who submits a Purchase Request several times throughout the car buying experience. We encourage your input, as it is important to providing feedback to the referred dealers. If you require assistance or additional information, our Customer Service department is also available at consumercare@autobytel.com.

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What if I am not contacted by the dealer after one business day of submitting a Purchase Request?

Normally the referred dealers are very diligent about quickly contacting interested shoppers. However, if you are not contacted after one business day, contact consumercare@autobytel.com and we will send a reminder to the dealer on your behalf.

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How can you help me with the ownership of my vehicle?

One of the many free services we provide is MyGarage®. MyGarage® simplifies ownership by sending vehicle specific service reminders and recall notices. The service also allows you track service and maintenance records. MyGarage® includes tools to help diagnose your vehicles problems, estimate repair costs, find local mechanics and more. What's more with a MyGarage® account you can save your Autobytel.com research, vehicle comparisons and manage your communication preferences all in one central location. We will be adding even more features soon. Best of all MyGarage® is absolutely free.

What do you do with information you collect about me?This question is best answered by referring you to our Privacy Policy, which can be reviewed at Privacy Policy.

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What do you do with information you collect about me?

This question is best answered by referring you to our Privacy Policy, which can be reviewed at Privacy Policy.

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How can I stop receiving emails?

With every communication we send, there is a link at the bottom of the email that allows you to change your communications settings. To opt out of a category of email from us, click on the remove link at the bottom of the email. Alternatively, you may email Customer Service at consumercare@autobytel.com with the word "Remove" in the subject line, and we will remove you from all further email marketing communication within five (5) business days. You may also opt-out at any time by contacting Customer Service at consumercare@autobytel.com or by calling Customer Service at the telephone number provided below. In addition, you may also sign into your MyGarage® account and select Communication Preferences. By doing this, you can customize the types of email communications you receive. If for any reasons you are unable to modify your communication preferences simply email Customer Service at consumercare@autobytel.com with your request or call Customer Service at the telephone number provided below.

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How do I contact Customer Service?

Customer Service can be reached by email at consumercare@autobytel.com. We are available by phone Monday through Friday, 8 am to 5 pm Pacific Time at 888.422.8999, Press 2 or Press 1 and EXT. 3050.

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