"We purchased a 2014 leftover Ford Focus ! The sales staff was very nice, but the desk manager plays all the games while trying to make all the profit he can. I find this insulting ! I understand that he needs to make a profit to be in business and quite frankly it's none of my business how much profit he makes. I just prefer to do business with someone that tells me he'll sell me his car for: X and he can give me: Y for my trade, so can we make a deal"