"I was thinking about a vehicle upgrade and asked a service technician a question. He brought me to a brochure rack and pointed out the specs when a salesman was passing heard the question and provided the answer. He wasn,t pushy and didn't immediately try to set up a sales situation. When I began my earnest search I called him (based on his willingness to help without an expectation) and asked mre info and made an appt. Everyone in the dealership was incredibly helpful, cheerful and efficient. We closed the deal that day and I picked up the vehicle 3 days later."