"After receiving several notifications to come in and trade in my CR-V and lease a new vehicle for as low as $169 a month, we were very clear about lowering our monthly car payment and that was our primary purpose for coming in. We wanted to pay less than $300 per month, and it was made very clear. After the typical back and forth, we were told our trade-in would only be $4500, and that they were "really stretching it" to give us $6000. Kelly Blue Book and Edmund's BOTH suggested a buy back amount of $8,000+. After agreeing to all of the terms, and even cleaning out our old vehicle, we were then told that the monthly payment would be EVEN more, due to my credit rating. That should have been (and most certainly was) determined prior to any offer made. Typical bait and switch. Unfortunately, the process took a grueling 4 hours+ and we walked out paying close to $400 a month for the new car. We are not happy about that."