2002 Mercedes-Benz CLK-Class Ratings

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Mercedes-Benz CLK-Class 2002
    • Overall
    • Comfort
    • Performance
    • Quality
    • Appearance

    2002 Mercedes-Benz CLK-Class - Coupe

    Pros: Handling

    Cons: The warranty and customer support

    Advice: You will be treated poorly by Mercedes

    Awful warranty service from Mercedes. My car required new front tires and an alignment at only 10,500 miles. My car has a computer which indicates when its first service should take place. Mine indicated it wanted service at 10,500 miles and after 15 months of ownership. When I took it in for service the dealer pointed out unusual wear on my left front tire and said both fronts had to be replaced and an alignment performed. I insisted that it be under warranty as something had to be wrong with the car. Particularly since they said 3 times that normally rear tires wear out before front ones do. The dealer said no because the car had been in service for more than 12 months. After the tires and alignment done, I took the matter up with Mercedes Customer Service in NJ. They impolitely told me to drop dead. I think their attitude was awful and their decision not to reimburse me was Teutonic and arrogant in the extreme. Mercedes buyers beware that your warranty will receive little or no support from Mercedes management.

    • Overall
    • Comfort
    • Performance
    • Quality
    • Appearance

    2002 Mercedes-Benz CLK-Class - Convertible

    Pros: Beauty. The car is unusually good looking.

    Cons: Space. Cramped even for a convertible.

    Advice: Be sure it fits your needs before you buy it. If it does, you will love it.

    First impression is that there is substance behind the car's incredible beauty. Great engine, brakes, handling. Clever touches with the tilt down in reverse rearview mirror. Good stereo [put the top down, and listen to the engine!]. Smart top mechanism. Little nosedive/tailsquat, body roll is under control. Suspension is well damped and firm. This is a GT, not a sports car. But storage and hauling capacity is in the near sports car range, meaning nearly non-existent. If hauling more than two people is something you do regularly, keep looking, this isn't the car for you. One golf bag is it--you have to meet your playing partner at the course. So consider carefully before committing to a long term relationship. This is a special car, with a distinct personality, in a world with mostly personality-less cars. It will thrill the right owner, but compromising isn't something the CLK does gladly. The backseats are for your briefcase, or a gym bag, or an adult you really don't like. It doesn't squeak and rattle yet, but it probably will. If it doesn't it'll be the first convertible I've spent time in that didn't. But the car is designed to make grins and it does that very well. A sunny day, top down, engine growling, curvy, hilly, smooth road, wow! And if you are stuck in your morning commute, you can dream about a sunny day, top down...you get it. And if traffic is a drag, wait for your opening and jump on it, this car will zoom. It is a gas to drive, it will make you forget about your overdue monthly report. I have an SUV for hauling things, this car is for hauling me. It is one of the most beautiful cars I have ever seen. With the top up, it looks very good--reminiscent of the coupe. With the top down, it's stunningly gorgeous. In my first few days of ownership, I find myself standing in the garage smiling at its lines. It's a pretty thing.