Based on input from 75,000 vehicle owners, responding to surveys sent out during the first quarter of the year, the AutoPacific 2012 Vehicle Satisfaction Awards (VSAs) provide a unique look at which vehicles provide the most satisfying overall ownership experience. Many other vehicle recognitions focus only on specific aspects of ownership, or turn to often subjective reports from the media, but the VSAs evaluate entries on 48 potential measures of customer satisfaction straight from consumers themselves.
On the other hand, there was no conflict when it came to AutoPacific’s highest-rated mid-size SUV: The Jeep Grand Cherokee satisfies both customers and the critics alike.
(The competitors in the mid-size SUV class are just that—true SUVs with a strong emphasis on off-road capabilities and, generally speaking, truck-like body-on-frame construction. The AutoPacific VSAs have separate categories for top-rated crossovers.)