How would you rate your last visit to a car dealership?

In the most recent J.D. Power and Associates Customer Service Index—a key third-party measure of customer satisfaction with dealership service visits—Chris Sutton, the firm’s senior director, noted that: “When new-vehicle sales dropped in 2008, dealers increased their focus on service, and that attention on the service customer continues today.” It’s a trend that Autobytel readers have noticed as well, with 47 percent of today’s survey respondents describing their last trip to the dealership as either “Good” or “Excellent.” On the other hand, nearly a quarter of all survey takers gave their dealerships a “Poor” grade, showing there’s still plenty of room for improvement.