"Mike (shop manager?) threatened to hit me and my fiancé in front of customers, staff and the sales manager. Stood face to face with him and he wanted to "bring it on". Can you believe it? We tried to get help from the Sales Manager, felt sorry for the guy. He just stood there and didn't know what to say. Waited 3 hours to get an oil change and service decided we should've "made an appointment" for their "Express Service". So we didn't get the oil change or the blower fan looked at. This has been a LONG process of trying to get my moonroof fixed and a blower fan fixed that's been "whistling" for 3 1/2 years I've owned the car. Now (after warranty, of course) the blower fan is starting to make those "going out" noises. Maybe a bad bearing? When we use the moonroof you'd swear that someone was shaking the whole roof off. They all admit there's a problem, but.... Like the old saying "just don't get sick". Well at Luther Westside Volkswagen - "just don't ask to get things fixed "