"I was greeted on arrival and escorted to a service rep. The greeter was friendly, as was the service rep. She checked to be sure I was scheduled for required maintenance, and later explained a couple of additional services I needed. No pressure, but needed. She got things going right away, and I was out shortly thereafter."
"While only planning for a basic (albeit synthetic) oil change at Vancouver Toyota on my newer Camry, I half expected them to come back to me with a half-dozen or more recommended services to put more $$ in their service team's pockets. I was pleasantly surprised that they not only estimated the time in the waiting room to within 2 minutes, they thoroughly explained the basic services and all things checked-off the comprehensive list, and didn't ask for another penny. They were pleasant and profe"
"I only gave 4 stars instead of 5 because it took over two years after getting the notice to have the airbag recall available for new installation. They said not to have someone sit in the passenger seat during this time frame due to safety concerns. This was a hardship. I give the service I received on December 16th 5 stars."
"They had my vehicle ready to drive off even though I had not test drove it yet. Paperwork was ready to go when I got there. So when we decided it was the car for my son, everything was even faster to close the deal and drive off in the new vehicle."
"I took my car in to have a diagnostic test done to verify the reasons for it failing the emissions test at DEQ. Everyone was so nice, they took the time to make sure I knew exactly what was happening with my car, and what my car needs to have repaired so it will pass DEQ. I feel so good about having just one person to help me through this process from beginning to end that makes it so much easier for all of us. My technician made sure that I understood he would call me when the parts arrived in"
"What a pleasant experience. I was greeted at my car. I was escorted to a service team member. Then I was escorted to the waiting are. I came in for my headlights to be adjusted after buying new ones. Shortly after my team member came and got me and stated that the technician could not find anything wrong. He then escorted me to see the service technician. I was explain Ed and showed that the lights did not need to be adjusted. After that the team member escorted me to the waiting area. There was"
"We received an exceptional support from Mr. Brian Ramsdell and the explanations were 100% accurate. No hidden things to sell the car unlike other car sales. Thanks for everything to make my purchase so easy and completed everything in one day."
"We appreciate how easy they made the buying process! We weren't sitting there all day waiting for approval. The salesman and finance person were friendly and not overbearing. We were greeted several times by other employees passing through."
"I love Vancouver Toyota, and I know I can trust them when they tell me something is up. I have a 4 runner and know my way around under the hood. I appreciate when they tell me things like 'you can probably do this yourself', or 'you've got a while before this needs fixed' unlike so many other places I've been to. No scare tactics here trying to force you into expensive repairs that are unnecessary."
"We appreciated the actions and explanations provided by "Pong" a tech. who fixed the door noise we had and provided some very beneficial gas mileage information for the winter months. Posted as a service & under authority of this business, comment shown as expressed by a true customer of this dealer. "
"I was very pleased with my whole experience. Dave Sanford was my salesman. He actually sent me a video message before I arrived. First time that has happened and it was very nice to get a personal message like that. Truck was ready when I got there and we hit the road within minutes. The purchase process was very fast and easy. None of this back and forth with another salesman or manager. It was here's what your trade is, here's the interest rate, and payment. Easy."
"I have always found the personnel at Vancouver Toyota to be personable in their dealings with customers and professional in their work. The waiting area is unusually pleasant (love that fireplace). -The above review was posted as a service and with the authorization of Vancouver Toyota, and the comments and opinions expressed in the review are those of a customer of Vancouver Toyota. "
"We began by researching the Costco discount which steered us to Vancouver Toyota. The sales person was very low pressure, allowed us to compare different models and shared that the dealership could actually beat the Costco discount and the added bonus was that we received 0% financing. The sales rep even offered to wash the car we drove in with when he heard me say I was headed to the car wash. Thanks for a great experience. "
"I was in for a routine service. I was done quickly and all inspection items was explained by service representative. They even washed the car. Everything was done quickly and efficiently. All the people I had contact were helpful and very friendly."
"I was only able to read part of a chapter in my book before I was interrupted with a "Finished with your service, Ma’am" call. So fast and I felt like they really looked everything over as the service man gave me a run down on findings and services done."