"We went to the dealer knowing exactly what we wanted. My wife and I were happy working with the sales force however we were not happy with their process. We made an appointment for 11 am. The car we told them we wanted to test drive was not ready. After we tell them we would take the car we wait and wait. Finally another person shows up to sell us add-ons. We then wait again to to have the finance person sell us additional options. 5 hours later we leave with the car and then we had to bring it back to have the add ons placed on the car. The people were very nice but their process is not pleasant. We did not have any lunch waiting. We finally had to ask for a bag of popcorn so we could have something to eat."
"As with the other dealers, we received timely quotes based on our request. The quotes are competitive and a good basis for negotiation. I liked their "Out the door" quotes. We still have to investigate the service department ratings and the possibilities for trade ins. This dealer is in contention for our business."