That wariness has largely been erased over the last 12 months as GM has told its dealerships unequivocally that it is more concerned with keeping customers happy - and potentially in the fold - than in saving money by denying goodwill repair claims. Part of the company's confidence in encouraging its service locations to amp up free repairs is tied in with the fact that, over the past four years General Motors' warranty claims have fallen to 65 percent of their previous level, thanks to an increased focus on design and build quality at each of the auto giant's brands.
The increased latitude being given to dealerships with regards to covered repair work extends past older automobiles whose warranties have expired. GM is also willing to pay for jobs that are not covered under existing warranties, such as damage to a rim due to a pothole impact.