The Automotive News is reporting that General Motors has quietly encouraged its dealerships to begin comping a greater number of customers when it comes to making out of warranty repairs. The financial assistance being offered by GM to Chevrolet, GMC, Buick and Cadillac franchises is part of a "dealer-empowerment" program that has actually been in existence for several years. The program is designed to reimburse service departments that take it upon themselves to make things right with customers, but according to many of the managers interviewed by the article it was rarely taken advantage of due to the uncertain consequences of spending too much of the "The General's" money on these types of issues.
GM Dealerships Expand Out-Of-Warranty Repair Coverage
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